Fractional Chief of Staff
More decisions land on your desk every week. Priorities compete. The clarity that once came naturally is harder to find.
You can feel the gap between where the business is and where it could be. But the work of closing it keeps falling to you by default: the strategy, the structure, the alignment, the capability. Because there's nobody else.
The few times you've tried to fix this by delegating or bringing someone in, the pressure didn't lift. It just shifted.
This is what Merali Advisory was built for. Providing Fractional Chief of Staff support to help scaling founders build the clarity, structure, and leadership bandwidth their business needs to grow.
I worked with leaders across multiple business functions during my decade-long experience at Philip Morris International, where I earned six promotions, moving across Supply Chain Operations, Strategy & Transformation, External Affairs and finally Commercial, where I took on a leadership position.
My influence went beyond the functions I worked within, as I shaped cross-functional processes and paired up with various directors to help their functional strategy come to life: whether it was facilitation of a workshop for the IT Director and his leadership team to create a project roadmap for the year, or pairing up with the HR Director to help build the strategic priorities for the function.
My experience gave me a clear understanding of two things that rarely sit together in one person: how commercial strategy gets shaped and prioritised, and how the work of bringing it to life flows through an organisation. How the parts connect, where the gaps tend to appear, and what good structure, clear ownership, and disciplined execution actually look like at scale. And crucially, how to bring the right parts of that to a business that needs it, without the bureaucracy that often comes with it.
Now I'm working with founders to give them access to Fortune 500 experience and expertise at a fraction of the cost.
I describe myself as someone with a cool head, a warm heart, and busy hands. I think clearly, bring structure without bureaucracy, leadership without formal authority, and pace without panic. I'm the critical friend your business needs to thrive. Someone who has the business' best interests at heart, and will give you the honest challenge that genuinely helps.
I work across both the strategic and operational layers of your business: helping you cut through the noise, build the structure you need to scale, and make better decisions with a trusted partner alongside you.
My work spans five interconnected areas:
Helping you focus on what actually moves the needle. Facilitating strategy workshops, building the strategic plan, and working with leadership to prioritise, so effort and capital aren't diluted across too many things at once.
A sounding board and critical friend. Helping you see around corners, anticipate problems before they land, and make better decisions rooted in genuine care for the business, not telling you what you want to hear.
Sometimes the most important work is human. A trusted, independent presence for the leadership team, navigating co-founder and leadership dynamics with discretion, surfacing tensions before they become crises.
Designing and building the operating model: the forums, processes, governance structures, and delivery cadence that allow the business to get things done without constant founder involvement.
Mapping and improving the cross-functional processes that create friction. Working bottom-up with the people doing the work to diagnose root causes, design improvements, and embed them into how the business operates.
BrainGain is a high-growth DTC e-commerce brand selling premium home fitness equipment across the UK and EU. When I joined as Fractional Chief of Staff in January 2025, the business was four years in, operating at approximately £5m revenue, and struggling to make consistent profit. Both founders were buried in day-to-day detail. The co-founder relationship was under significant strain.
Over 18 months I worked across strategy, operating model design, team capability, and business process improvement, surfacing the real problems, not just the visible ones, and building the structure the business needed to grow.
I work with a small number of founders at any one time, at depth, not at volume. The fractional model means you get genuine attention, genuine care, and genuine challenge.
No pitch, no proposal. An honest discussion about where your business is, what isn't working, and whether there's a fit. If it feels right for both of us, we move forward.
I start by getting into the business, speaking to you, your team, and understanding how the problems actually manifest in practice. The goal is to surface the real root causes, not just the symptoms.
We agree a plan of attack. I work across the business, with you and with your team, to design and implement solutions that are fit for where you are, not borrowed from somewhere else.
My role is temporary by design. As the work lands, I'm raising capability and building structures that sustain themselves, so that when I step back, the business is stronger than when I arrived.
Typically past the £5m mark, growing fast, but the complexity is starting to outpace the structure.
You need someone to hold the strategic thread while you focus on what only you can do.
Not just react to what's in front of you, but put the right foundations in place for lasting growth.
Someone who will tell you the truth, even when it's not what you want to hear.
I work inside the business, not above it.
My work is strategic and structural.
I raise capability. I don't substitute for it.
If any of this resonates, the first step is a conversation. No pitch, no commitment. Just an honest discussion about where your business is and whether there's a fit.
Start a conversation